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Patient transport services

A new provider has been selected to run patient transport services across Great Yarmouth and Waveney and Suffolk from 1 April 2018.

E-zec Medical Transport Service has been awarded five-year contracts to transport patients who have a medical condition which means they cannot use any other form of transport without risking their health, or have specific mobility issues or need the skill and support of staff during the journey. The company will also provide a call handling service to check each patient's eligibility and book the transport for them.


The service will be accessed through a single phone number and website to make it as easy as possible for patients, carers and healthcare staff to get in touch.


The contracts – one covering Great Yarmouth and Waveney and one covering Suffolk – have been awarded following a competitive tendering process. It was carried out jointly by NHS Great Yarmouth and Waveney Clinical Commissioning Group (CCG), NHS Ipswich and East Suffolk CCG and NHS West Suffolk CCG.


Bids were evaluated against a variety of criteria, including quality of service and value for money, by a multi-disciplinary panel of staff from the three CCGs, as well as representatives from key healthcare organisations which will be using the service and a patient.


The contracts will transfer to E-zec from the East of England Ambulance Service NHS Trust (EEAST).


Cath Byford, deputy chief officer and director of commissioning at NHS Great Yarmouth and Waveney CCG, said: “The priority of all three CCGs is to secure the best possible service for our patients. E-zec has been appointed following a comprehensive procurement process, which saw each bid evaluated against a range of criteria which focused heavily on the quality of service which will be provided.


“All of the organisations involved will work closely with EEAST in the run-up to 1 April to make sure that the service transfers smoothly without disruption for our patients.”


Jan Thomas, chief contracts officer, NHS Ipswich and East Suffolk and NHS West Suffolk clinical commissioning groups, said: “We recognise the importance of the non-emergency patient transport service for those people who cannot use another form of transport without risking their health.


“In choosing a new provider we have worked closely with our three CCG and hospital partners to deliver a truly joined-up service that will deliver value for money and meet people’s needs.”

About the author

Great Yarmouth and Waveney CCG