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Market place and library events

 During September and October 2018 the CCG held a number of market place or library events across Great Yarmouth and Waveney to raise awareness of improved access to primary care and reminding them to stay well this winter.

The events were led by CCG staff and gave people the chance to find out more about the national drive to improve access to primary care by offering routine GP appointments in the evenings and at weekends.

In addition, the CCG used the market place events to talk to people about the steps they can take to stay well this winter, as well as offering advice on self-care and the best place to get the right medical help to meet your needs. This includes pharmacists, who can give confidential, expert advice on a range of common illnesses and complaints, and NHS111, which can offer advice 24 hours a day for people who need urgent help but do not need to call 999.

The events took place on:

Monday 1 October, 8am – 2pm, Southwold Market, Market Place

During the six events we spoke to over 200 people and recorded feedback from 77 people.

We talked to people about staying well at winter and improved access to primary care and this is what you told us:

Stay well this winter

This feedback showed us that most people were aware that they could self-care and kept stocked medicines cabinet and had or were planning to have their flu jab. Although a small number told us that they just bought medicine when needed.

Five people told us that they will not have a flu jab, either because it had made them unwell previously or because of negative publicity.

Other comments include:

‘ I use the prescription ordering direct (POD) service provided by the CCG and find this very helpful’

‘I would encourage people to walk more’

72 people told us that they use their pharmacist and are aware that they can get advice and treatment for a range of illnesses and complaints.

People told us that they were aware of the out of hours GP service but only five people told us that they had used the service.

Other comments include:

‘ Not happy that I have to have blood tests at my GP. Need to book an appointment and it is a 45 minute bus journey.’

‘It can be difficult to get an appointment, I came off opioids on my own.’

‘I have started a petition at Bungay surgery to try and get a drop-in blood testing service.’

We spoke to 63 people about GP online but only 13 people told us that they use it.

Other comments include:

‘ I am aware of it but I have the same email address as my husband and they will not allow two people to use the same email address.’

‘I tried to sign up for this but it was extremely complicated.’

‘I use GP online all the time, I can even make appointments when I am on holiday.’

59 people spoke to us about the NHS111 service, 40 people were aware that it was available but 18 people did not know about NHS111.

Other comments include:

‘I found it very helpful but they sent me to A&E which I didn’t think was necessary but there were no GP appointments available.’

‘I don’t like NHS111 it takes too long to get help and they ask too many questions.’

Improved access to primary care

Most people were not aware of the GP appointments that were available through the improved access to primary care scheme. People told us that they thought this was a good idea – particularly for people who worked during the day. One person found out about the scheme and that we had information available and came to get six information sheets for work colleagues.

Other comments include:

‘I was aware of these appointments but I prefer to use daytime appointments because I have poor vision and it is difficult to see when dark.’

‘I didn’t know, this is a great idea for people like me who work in the day.’

‘I wouldn’t use it because it is out of this area’

Next steps:

The market place events were aimed at raising awareness of the stay well this winter messages and the new improved access to primary care scheme. We achieved this by interacting with 200 people across Great Yarmouth and Waveney.

The feedback, both positive and negative, will now be shared with the relevant commissioners across the CCG so that they can use it to help shape services.

The improved access to primary care scheme is a one year pilot and we will be carrying out a full procurement for the service from 2019, the feedback we received was largely positive and people welcomed the new service. Going forward this feedback will be used to help shape the service in the Great Yarmouth and Waveney area.

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1 Common Lane North
Beccles, Suffolk
NR34 9BN
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01502 719 500
01502 719 874
gywccg.your-views-matter@nhs.net
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